Frequently Asked Questions
We’re here to help make your auto transport experience as smooth and straightforward as possible. Below, you’ll find answers to some of the most common questions our users have about using ATS for their vehicle transportation needs. Whether you’re curious about how our service works, what you need to prepare, or how we ensure your vehicle’s safety, we’ve got you covered. Dive in to find all the information you need to get started.
How does ATS work?
ATS connects you with a network of vetted auto transporters. Simply enter your vehicle details, pick-up and delivery locations, and preferred shipping dates. Our platform will provide you with a quote and match you with the best carrier for your needs.
What types of vehicles can I ship?
We are an application dedicated to transporting your car. Whether you need to move your vehicle across the city or across the country, our app provides a straightforward solution for all your car transport needs.
How is the cost of shipping determined?
Shipping costs depend on several factors: the type of vehicle, distance, transport method (open or enclosed), and current demand for shippers. Enter your details in our app for a precise quote.
How do I prepare my vehicle for transport?
Ensure your vehicle is clean for inspection, has no loose items inside, and has about a quarter tank of gas. Disable alarms and secure or remove any aftermarket modifications that could be damaged during transport.
Can I ship personal items in my vehicle?
We recommend not shipping personal items inside your vehicle. Items may shift during transport, causing damage to your vehicle's interior or the items themselves.
How long does shipping take?
Delivery times vary based on distance and route. Once matched with a carrier, you'll receive an estimated delivery window. You can track your vehicle’s journey in real-time through our app.
Is my vehicle insured during transport?
We do not provide insurance for your vehicle, all responsibilities are carried by the vehicle transport company.
What should I do if my vehicle is damaged during transport?
Inspect your vehicle upon delivery. If you notice any damage, note it on the Bill of Lading and take photos. Contact us through the app to initiate a claim process.
How do I get support?
Our customer support team is available to help you with any questions or concerns. Contact us through the app's help section, email, phone or live chat.